Code of Ethics
A Credit Counsellor:
- Will regard the well-being of the person served as the primary professional obligation
- Will respect the dignity, worth and integrity of the client
- Will respect the right to self-determination of the client
- Will protect the client’s right to privacy and confidentiality
- Will provide competent service in keeping with the established standards of professional practice and conduct
- Will offer service to all persons regardless of income level
- Will advocate as warranted individual client’s rights and interests
- Will encourage clients to develop the ability to manage their own financial affairs
- Will ensure that professional responsibility to client takes precedence over the counsellor’s personal aims or values
- Will have respect for the rights and interests of third parties
- Will ensure all financial assessments are fair and unbiased
- Will limit counselling to financial matters and will refer non-financial problems to appropriate professionals
- Will know, maintain and strive to improve the policies and procedures of the agency, in accordance with acceptable standards of professional practice
- Will continually improve knowledge and skills in Credit Counselling and share such expertise with other credit counsellors
