A Credit Counsellor:

• Will regard the well-being of the person served as the primary professional obligation
• Will respect the dignity, worth and integrity of the client
• Will respect the right to self-determination of the client
• Will protect the client’s right to privacy and confidentiality
• Will provide competent service in keeping with the established standards of professional practice and conduct
• Will offer service to all persons regardless of income level
• Will advocate as warranted individual client’s rights and interests
• Will encourage clients to develop the ability to manage their own financial affairs
• Will ensure that professional responsibility to client takes precedence over the counsellor’s personal aims or values
• Will have respect for the rights and interests of third parties
• Will ensure all financial assessments are fair and unbiased
• Will limit counselling to financial matters and will refer non-financial problems to appropriate professionals
• Will know, maintain and strive to improve the policies and procedures of the agency, in accordance with acceptable standards of professional practice
• Will continually improve knowledge and skills in Credit Counselling and share such expertise with other credit counsellors